Internet-based Hotel Reservations Coordinator
Remote
Full Time
Entry Level
Position: Internet-based Hotel Reservations Coordinator
Location: Remote
Job Type: Full-time
About HappyGo Travel Services: HappyGo Travel Services is a leading travel agency specializing in personalized travel experiences for clients worldwide. We are dedicated to delivering exceptional customer service and creating unforgettable journeys for our diverse clientele.
Responsibilities:
Reservation Management:- Handle hotel reservations and bookings for clients, ensuring accuracy and adherence to their preferences.
- Coordinate with hotels to confirm availability, rates, and special requests.
- Provide recommendations and advice on accommodations based on client needs and budget.
- Respond to inquiries and assist clients with hotel-related queries promptly and professionally.
- Resolve issues related to reservations, cancellations, and modifications efficiently.
- Maintain detailed records of reservations and client interactions using our CRM system.
- Coordinate with other departments to ensure all travel arrangements align with client itineraries.
- Verify the accuracy of reservation details and ensure all client preferences are met.
- Monitor booking confirmations and follow up to ensure seamless execution of hotel stays.
Benefits:
- Competitive salary with performance-based bonuses.
- Remote work opportunity, allowing for flexible hours and work-life balance.
- Opportunities for professional development and training in the travel industry.
- Access to exclusive travel discounts and perks.
- Collaborative team environment with supportive colleagues.
Basic Qualifications:
- Proven experience in a similar customer service role or within the travel industry.
- Strong communication skills with fluency in written and spoken English (additional languages are a plus).
- Proficiency in using booking platforms and CRM systems.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team, with a customer-first mindset.
Join us in making travel dreams a reality while providing unparalleled service to our valued clients at HappyGo Travel Services!
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